Terms, refunds & privacy

The short version: you pay up front, we edit your photos in your style, you get free revisions for 14 days, and you get your money back if we can't deliver. Your photos stay yours.

1. The service

Joenell Studio Editing ("we") edits photos that you ("you", the photographer) send us. Every order includes color correction and culling. Retouching is an optional add-on. We do not take photos or provide stock images.

2. Prices and payment

• Prices are listed in US dollars on our pricing calculator and depend on the type of shoot and the number of photos delivered. The minimum order is 25 photos.
• You pay the full amount up front by card through Stripe. We never see or store your card number.
• If you pay with a card in another currency, your bank or card issuer may apply its own exchange rate or fees.
• Culling is included, so you pay for the photos we deliver. If we deliver fewer photos than you paid for, we refund the difference.

3. Turnaround

• Standard turnaround is 3 days. Rush turnaround is 24 hours and costs 50% more.
• Turnaround starts when we have received all of your photos and your 5–10 sample edits.
• Rush spots are limited each day. If we accept a rush order and miss the 24-hour deadline, we refund the rush fee.

4. Revisions

If something doesn't match your style, tell us within 14 days of delivery and we'll revise those photos at no charge. Revisions cover the edits we made; they do not cover new services, such as adding retouching to an order that didn't include it.

5. Refunds and cancellations

• Before editing starts: cancel any time for a full refund.
• Rush orders: if we miss the 24-hour deadline, the rush fee is refunded automatically.
• If we can't deliver: if we can't complete your order, or can't fix a problem after revisions, we refund the affected photos.
• After delivery: because editing is custom work, completed edits are not refundable once delivered and revisions have been offered, except as listed above.

To ask for a refund or cancel, email [email protected] with the email address you ordered with. Refunds go back to your original card, usually within 5–10 business days.

6. Your photos

• You keep all rights to your photos. We use them only to edit your order.
• We never post, share or use your photos in our marketing without your written permission.
• By sending photos you confirm that you have the right to have them edited.

7. Privacy

• What we collect: your name, email, country, order details and the photos you upload. Stripe collects your payment and billing details.
• Why: to complete your order, contact you about it, and keep the business and tax records we're required to keep.
• Where it's stored: photos are stored with Cloudflare and payments are handled by Stripe.
• How long: we delete your uploaded and edited photos 30 days after delivery. Order and payment records are kept as long as the law requires.
• Your choices: email us to see, correct or delete your information, or to have your photos deleted sooner.

8. Limits

We take care with every file, but please keep your own copy of your original photos. Our total responsibility for any order is limited to the amount you paid for it.

9. Contact

Questions about an order or these terms: [email protected]. We may update these terms; the date at the top shows the latest version, and the terms in place when you ordered apply to that order.